Admin assistant in DSP Merrill Lynch
Since 2nd ofDecember 2007
Current Role
Job profile:

• Provide efficient and superior handling of corporate clients with regards to airfares, itineraries and other travel arrangements based to their need.

• Make travel related reservations and issue tickets to clients, taking care that all relevant airlines rules and regulations has been met, at the same time bearing in mind the product delivered meets the clients requirements and expectations.

• Incase of non availability of seats recommend alternate classes of travel, routes or carriers and effectively sell space.

• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in place and time.

• Maintain an excellent working relationship with clients as the principal tool to update clients profile with accurate and complete information.

• Handle refunds, complicated reissues, recalculation of fares based on any changes in the itinerary and make necessary collections as required.

• Read and implement all changes to Airline fares, schedules etc to deliver an error free service to clients.

• Make regular telephone calls to clients to update them on new products and services.

• Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system..

• Communicate & ensures travel and expense policy guidelines are followed.

• Monitors vendor performance to ensure quality service

• Evaluate, negotiate, select, and procure vendor services.

Previous Experience
Admin assistant in Vinita International
Since from 01/01/2006 to 01/07/2007

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Receives travel requests from managers and administrative staff via email, phone or in person.

• Within policy guidelines, determines appropriate transportation, accommodations and/or other travel details required for domestic and international business travel (air, train, hotel, car, etc.)

• Communicate & ensures travel and expense policy guidelines are followed.

• Consults published and computer sources to analyze and evaluate commercial rates, lowest logical air fares, times, routings, and appropriate car rentals.

• Uses computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries.

• Ensures all reservations are confirmed prior to travel.

• Prepares management reports and/or reviews travel vendor provided reports.

• Evaluate, negotiate, select, and procure vendor services.

• Monitors vendor performance to ensure quality service.

• Administers visa process for all travelers requiring visa assistance including: procuring necessary documentation such as passports, visas, or other clearances

• Serves as general resolves issues.
• Handling of Export Forms like C-Form, H-Forms etc
• Front Office Management – Attending telephone calls and fixing appointments for Company Directors
• Welcome and direct guests
• Working in tally 7.2 For day to day accounting entries
• Updating with various customers for the payments.
• Maintaining technical, sales , purchase and company related library
• Petty Cash updating

Experience
Qualifications:
• More Than 3 years of experience working in a corporate travel department, travel agency or equivalent.
• Experience working for a banking or financial service company is preferred
• Excellent verbal and written communication skills Excellent organizational, interpersonal, and creative skills are required
• Must exercise good judgment and decision making
• Proven customer service orientation
• Must have the ability to think quickly and independently
• Strong organizational, follow up skills and must be detail oriented
• Must be flexible professional and able to handle multiple tasks simultaneously
• Experience with Microsoft Word and Excel, E-mail, Internet & on-line booking technologies

Education
• University of Mumbai, Degree, B.Com in 2005 graduate

Additional Education
Completion of One year in Industrial Accountant Institute with 72%

Modules

• Basic of Computers
• Tally 7.2
• Advance praticals of Computers
• Excise
• Taxation
• Banking
• Payroll n Investments

Personal information
Name :- Nisha Khan

Address :- Flat No. 553 , Blg no.38
Transit Camp,Cuffe Parade
Colaba Mumbai – 400005

Date of Birth :- 18th August 1984

Nationality :- Indian
Extra Curricular
Activities :- Reading and surfing in Net.

Languages Known :- English, Hindi and Marathi

Contact Number : 9892730724